Quality and Human Rights

Glenn Foard - Chief Executive Officer 
Phone: (03) 9212 0104 
Emailglenn.foard@melbasupport.com.au

Melba Support Services is accredited by The Council on Quality and Leadership under its Person-centred Excellence accreditation framework and the Victorian Department of Human Services' Standards. Melba is committed to providing quality services and systems for all people we support, as evidenced in our Vision and Mission Statements.

Melba has been accredited in providing the Basic Assurances, Shared Values, Personal Outcome Measures, Responsive Services and Community Life components. Melba uses the following Outcomes as the driver for quality in its services.

PERSONAL OUTCOME MEASURES

Myself 

  1. People are connected to their natural support networks 
  2. People have intimate relationships 
  3. People are safe 
  4. People have the best possible health 
  5. People exercise rights 
  6. People are treated fairly 
  7. People are free from abuse and neglect 
  8. People experience continuity and security 
  9. People decide when to share personal information  

My World 

  1. People choose where and with whom they live 
  2. People choose where they work 
  3. People use their environments 
  4. People live in integrated environments 
  5. People interact with other members of the community 
  6. People perform different social roles 
  7. People choose services  

My Dreams 

  1. People choose personal goals 
  2. People realize personal goals 
  3. People participate in the life of the community 
  4. People have friends 
  5. People are respected